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Ergänzende Information

Feedback and complaints: Counselling after medical treatment

All your enquiries and complaints are very important to us and will be treated with utmost care and respect. We will take any negative experiences you might have had with the healthcare system very seriously.

For example, have you felt patronised, disrespected or treated insensitively by health professionals or psychologists? Have you felt that your symptoms have worsened after a treatment? Are you experiencing persistent problems after reconstructive surgery?

We encourage you to get in touch with us. We will handle your complaint in strict confidence and give you an opportunity to consult an independent gynaecologist or psychologist. Your feedback helps us to improve our services and, as a result, to offer the best possible support for women. Feel free to share your positive experiences with us, since they demonstrate how healthcare services may be improved.

Please contact Anna Grewe & Julia Thierfelder, project coordination team,
by phone or e-mail from Monday to Thursday, from 09:00 to 14:00 on +49 (0)30 236 236 846 or +49 (0) 176 343 620 27, e-mail: [E-Mail anzeigen]

Feedback

We would be happy to receive your feedback to enable us to constantly improve our work and provide you with the best possible support. Your feedback is anonymous.

How did you find out about the Berlin Coordination Office against FGM_C?

Which services did you use? *

What did you like about the service?

If you have used more than one service, please state which service your feedback concerns.

What did you not like about the service?

If you have used more than one service, please state which service your feedback concerns.

Do you have any ideas for improvement?

Pflichtfelder sind mit einem * gekennzeichnet.

Familienplanungszentrum BALANCE

Konrad-Wolf-Str. 12/12A
13055 Berlin-Lichtenberg
Telephone 030 236 236 80

TERRE DES FEMMES - Menschenrechte für die Frau e.V.

Brunnenstr. 128
13355 Berlin-Wedding
Telephone 030 4050 4699 0

„Desert Flower Center“ Waldfriede

Argentinische Allee 40
14163 Berlin-Zehlendorf
Telephone 030 81 810 8582

Cooperation partner

Funding

The project is funded by the Senate Department for Health, Care and Equality.